FIRST SERVICE AIRPORT
Frequently asked questions
Clear answers to help you plan your journey.
How do I arrange a service?
Provide your itinerary, date and requested services. The concierge team reviews your request and confirms availability, price and arrangements. A booking takes effect only after explicit confirmation from FIRST SERVICE AIRPORT.
What if my flight changes?
Share the new flight details or timing with your contact as soon as possible. Changes to your welcome are assessed according to the alteration and the terms of your confirmed service.
Can you assist a family or group?
Yes. Specify the number of adults and children, luggage and any particular requirements. These details help us plan assistance and, where needed, vehicle capacity.
Is luggage assistance included?
Porter and baggage reclaim assistance depend on the service chosen. Specify item count, size and special equipment so arrangements can be defined before confirmation.
Can I combine several services?
Yes. Airport welcome, station assistance, chauffeur, luggage and concierge requests can be considered together to build your itinerary. The proposal sets out the selected services and their terms.
Are lounges and priority access guaranteed?
These options depend on location, flight, availability and applicable permissions. They must be explicitly confirmed. Security, border and customs checks remain mandatory.
What information should I provide?
Provide the details needed for planning: itinerary, timings, travellers, luggage and contact details. Avoid adding identity documents or sensitive information that has not been requested. The privacy policy explains how data is handled.
Can you book a hotel or a prestigious apartment?
Yes. We arrange the search and booking in France around your dates, party size, preferred area and budget. Availability, inclusions and terms are set out in the proposal before you agree.
Can accommodation be combined with other services?
You can combine accommodation with an airport or station welcome, a chauffeur, restaurants, tours or personal touches. Each element is reviewed around your itinerary and confirmed individually in your proposal.
How can I request something that is not listed?
Choose bespoke concierge and describe your request, location, date and priorities. A private chef, flowers, a celebration or an escape: we review feasibility and suitable providers. Availability is confirmed individually.