A clearly defined connection route
Both flights, terminals and meeting points are considered together to arrange the stages of assistance. The aim is to make the route clear before you arrive.
FIRST SERVICE AIRPORT
Connection assistance
Between flights, every stage matters. We review your connection time, the terminals involved and transfer arrangements to plan assistance suited to your itinerary.
Plan your enquiry
A PERSONAL SERVICE
Thoughtful service in every detail.
Between flights, understanding the route and its stages matters. Planning begins with both flight references, the terminals and the time available. Assistance is defined around your actual connection, distinguishing movement within the airport from any transfer that requires a road journey.
A terminal change, luggage to reclaim or departure from another airport changes the arrangements. These details should be identified before the service. Depending on your programme, the concierge team can consider luggage assistance, a chauffeur or a lounge break between the stages of your journey.
Who is it for?
Travellers with a layover, terminal change or longer connection.
Your assistance in detail.
Luggage within your connection
Specify whether your luggage is checked through or must be reclaimed. Confirming this with the airline helps identify the assistance needed between your flights.
Connections that need another service
When airports are connected by road, the chauffeur is a separate service. The pick-up point, destination and luggage are included in that planning.
How does your service work?
- 01
Provide details of your arriving and departing flights.
- 02
Confirm which assistance can be arranged between the flights.
- 03
Follow the agreed route, allowing for schedules and formalities.
Details to prepare
Both flights, available time, terminals and baggage transfer arrangements. Assistance cannot guarantee a connection with insufficient time.
YOUR SERVICE, YOUR WAY
Options that suit your journey.
USEFUL ANSWERS
Your questions about this service.
Can you guarantee that I will catch my next flight?
No. Assistance cannot guarantee a connection, particularly after delays, extended checks or insufficient transfer time. The route’s feasibility and your ticket conditions must be checked before the service is agreed.
Is a CDG–Orly connection simply a terminal change?
No. These are separate airports. The journey requires a road transfer and planning for the time needed to exit, travel and check in again. Transport is considered separately from assistance inside the terminals.
Can I request a lounge during my connection?
A lounge request can be included during a sufficiently long connection. Provide both flights and the party size. Location, access, duration and opening hours must be confirmed alongside the complete itinerary.
YOUR JOURNEY IN FRANCE
An arrival planned for your destination.
Services and special access depend on availability, local conditions and applicable permissions. Scope and price are confirmed before any booking.
CONTINUE YOUR JOURNEY
